Air passengers in India can now track the status of their complaints of items lost at airports across India on their Android phones, a CISF official said on Friday. The EDP Cell of Central Industrial Security Force (CISF), in collaboration with Unified Mobile Application for New-age Governance (UMANG) team of National e-Governance Division (NeGD), has developed has brought ‘Lost and Found’ functionality. The service is part of the UMANG app on the Google Play store, under the CISF section.
“The main advantage of this mobile version is that passenger can directly register complaints and get status of the complaint immediately. In this application, the user can also request for technical consultancy,” CISF Assistant Inspector General Hemendra Singh told IANS.
Launched on the raising day of the CISF on March 10, the application has three facilities – “Lost and found items at airports”, “Tracking complaint/request status” and “Technical consultancy in security and fire services”.
“In 2015, the CISF had started a passenger friendly Lost and Found Web Application on the CISF official website for items and valuables left behind by the commuters at airports, but it did not have facility to take a complaint by user.
“The complainant had to wait for airports to upload the items found at their respective airports on this Web application,” Singh said.
This web-based application was immensely helpful to large number of passengers in reclaiming of their lost articles at Indian airports as items worth Rs. 50.05 crores and Rs. 5.49 crores were restored to the passengers with its assistance in 2017 and till date in 2018 respectively.
“To make this web version more citizen-centric, the mobile application with the help of UMANG was developed to facilitate a two way system where people can approach easily and register their complaints for their lost items,” the CISF official added.